Return and Exchange Policy

Elielim Return and Exchange Policy

At Elielim, we want you to be completely satisfied with your purchase. Please review our return and exchange policy for details on how to return or exchange your items.

1. Return and Exchange Period

  • 7-Day Return and Exchange: We offer a 7-day no-questions-asked return and exchange policy. You can return or exchange your items within 7 days of receiving your order.

2. Return and Exchange Conditions

  • Items must be in their original condition, unused, and with all original packaging and tags attached.
  • Proof of purchase is required for all returns and exchanges.

3. Return and Exchange Process

  1. Contact Us: To initiate a return or exchange, please contact our customer service team at service@elielim.com. Provide your order number and reason for the return or exchange.
  2. Return Authorization: Our customer service team will provide you with a return authorization and instructions on how to return the item.
  3. Shipping: You are responsible for the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

5. Exchanges

  • If you wish to exchange an item, we will send you the replacement item once we have received and inspected the original item.
  • You will be responsible for the shipping costs for returning the original item and for shipping the replacement item.

6. Non-Returnable Items

  • Certain items are non-returnable, including gift cards and any items marked as final sale.

7. Contact Us

If you have any questions about our return and exchange policy or need further assistance, please contact us:

Thank you for shopping with Elielim! We appreciate your business and are here to ensure you have a positive shopping experience.